Open positions


If you are interested in any of the current vacancies and feel comfortable with the requirements, please feel free to submit your application. We'll be happy to meet you in person. We're currently looking to fill the following positions in the company:

The primary function of the Technical Support Representatives is to respond and resolve client support requests, received by phone and e-mail and various Ad hoc projects, so that we can develop a genuinely customized solution for every customer.
 
YOUR PROFILE:

Essential

• Excellency in English (both written and verbal);
• Fluency in Czech.
• Customer service orientation;
• Excellent communication skills;
• Good telephone manner;
• General understanding of Internet services such as email, FTP, etc.;
• Comfortable with using MS Office Applications suite;
• Fast learning person with analytical and problem-solving skills.

Desirable

• Knowledge of invoicing/accounting packages;
• Data transfer protocols.

MAIN RESPONSIBILITIES:

• Record support requests, prioritizing and escalating as required;
• To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
• Managing outstanding issues and keeping clients informed;
• Assisting the implementation of a Support Knowledge Base and similar process improvements.

Why should you apply:

• Opportunity to practice and further improve your foreign lan-guage skills; 
• Competitive salary; 
• Stimulating bonuses;
• Real career opportunity; 
• Professional trainings in an international atmosphere;
• Young and enthusiastic team

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!
Only short-listed candidates will be contacted

The primary function of the Implementation Specialist is to implement Suppliers at target levels of the company. 

MAIN RESPONSIBILITIES: 

• Achieve Supplier enrollment targets;
• Maintain supplier-status information on the company database;
• Implementation and monitor the electronic invoice process in the system;
• Working with a portfolio of clients to ensure they are properly trained in the areas of applying the electronic invoice.
• Daily communication vie email or telephone with clients;
• Testing the electronic invoice if it is properly implemented in the client’s system;
• Using custom software;
• Involvement in delivery of strategic, high volume client or internal projects.
• Report as required on the Supplier pipeline producing realistic time & volume forecasts;
• Feedback market reaction, helping refine the value proposition.

YOUR PROFILE:

Essential

• Fluency in English and French language (written and verbal);
• Ability to work on own initiative and within a team;
• Excellent communication skills (both written and verbal);
• Influencing skills;
• Ability to articulate technical data requirements over the phone and by e-mail;
• Logical and methodical approach to achieving tasks and objectives;
• Multi-tasking capabilities;
• Innovative approach to work;
• Ability to work through the clients' organizational structure to get to the right person;
• Organizational and planning skills.

Knowledge:

• Basic understanding of the purchase to payment process;
• Knowledge of invoicing or accounting systems preferred;
• Data file creation & handling.

Experience:

• Minimum 1 year telephone based technical customer service role; 
• Experience in objection handling;
• Ideally implementation based, customer focused and project/account management experience;
• Direct experience in financial analysis of XML, IDOC, CSV, EDI FACT and fixed length data files desirable.

THE COMPANY OFFERS:

• US working hours - from 3 PM to 12 AM BG time 
• Opportunity to practice and further improve your foreign language skills;
• Competitive salary;
• Stimulating bonuses;
• Real career opportunity; 
• Professional training.

If you feel comfortable with the above mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of an Implementation specialist with English, please send us your CV in English. 
All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

The primary function of the Technical Support Representative is to respond and resolve client support requests, received by phone and e-mail and various Ad hoc projects so that we can develop a genuinely customized solution for every customer.

YOUR PROFILE:

Essential

• Excellency in English (both written and verbal);
• Fluency in French;
• Customer service orientation;
• Excellent communication skills;
• Good telephone manner;
• General understanding of Internet services such as email, FTP, etc.;
• Comfortable with using MS Office Applications suite;
• Fast learning person with analytical and problem-solving skills.

Desirable

• Knowledge of invoicing/accounting packages;
• Data transfer protocols.

MAIN RESPONSIBILITIES:

• Record support requests, prioritizing and escalating as required;
• To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
• Managing outstanding issues and keeping clients informed;
• Assisting the implementation of a Support Knowledge Base and similar process improvements.

Why should you apply:

• Opportunity to practice and further improve your foreign language skills; 
• Competitive salary; 
• Stimulating bonuses;
• Social benefits;
• Real career opportunity; 
• Professional training in an international atmosphere;
• Young and enthusiastic team

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!
Only short-listed candidates will be contacted

The primary function of the Technical Support Representative is to respond and resolve client support requests, received by phone and e-mail and various Ad hoc projects, so that we can develop a genuinely customized solution for every customer.

YOUR PROFILE:

Essential

• Excellency in English (both written and verbal);
• Fluency in one of Hungarian.
• Customer service orientation;
• Excellent communication skills;
• Good telephone manner;
• General understanding of Internet services such as email, FTP, etc.;
• Comfortable with using MS Office Applications suite;
• Fast learning person with analytical and problem-solving skills.

Desirable

• Knowledge of invoicing/accounting packages;
• Data transfer protocols.

MAIN RESPONSIBILITIES:

• Record support requests, prioritizing and escalating as required;
• To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
• Managing outstanding issues and keeping clients informed;
• Assisting the implementation of a Support Knowledge Base and similar process improvements.

Why should you apply:

• Opportunity to practice and further improve your foreign language skills; 
• Competitive salary; 
• Stimulating bonuses;
• Real career opportunity; 
• Professional trainings in an international atmosphere;
• Young and enthusiastic team

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!
Only short-listed candidates will be contacted

The primary function of the Implementation Specialist is to implement Suppliers at target levels of the company. 

MAIN RESPONSIBILITIES: 

• Achieve Supplier enrollment targets;
• Maintain supplier-status information on the company database;
• Implementation and monitor the electronic invoice process in the system;
• Working with a portfolio of clients to ensure they are properly trained in the areas of applying the electronic invoice.
• Daily communication via email or telephone with clients;
• Testing the electronic invoice if it is properly implemented in the client’s system;
• Using custom software;
• Involvement in the delivery of strategic, high volume client or internal projects.
• Report as required on the Supplier pipeline producing realistic time & volume forecasts;
• Feedback market reaction, helping refine the value proposition.

YOUR PROFILE:

Essential

• Fluency in English language (written and verbal);
• Fluency in Spanish language (written and verbal);
• Ability to work on own initiative and within a team;
• Excellent communication skills (both written and verbal);
• Influencing skills;
• Ability to articulate technical data requirements over the phone and by e-mail;
• Logical and methodical approach to achieving tasks and objectives;
• Multi-tasking capabilities;
• Innovative approach to work;
• Ability to work through the client's organizational structure to get to the right person;
• Organizational and planning skills.

Knowledge:

• Basic understanding of the purchase to payment process;
• Knowledge of invoicing or accounting systems preferred;
• Data file creation & handling.

Experience:

• Minimum 1-year telephone based technical customer service role; 
• Experience in objection handling;
• Ideally implementation based, customer focused and project/account management experience;
• Direct experience in financial analysis of XML, IDOC, CSV, EDI FACT and fixed length data files desirable.

THE COMPANY OFFERS:

• Opportunity to practice and further improve your foreign language skills;
• Competitive salary;
• Stimulating bonuses;
• Real career opportunity; 
• Professional training.

If you feel comfortable with the above-mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of an Implementation specialist with English and Spanish, please send us your CV in English. 
All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

The primary function of the Supplier Support Representatives is to respond and resolve client support requests, received by phone and e-mail and various Ad hoc projects so that we can develop a genuinely customized solution for every customer.

YOUR PROFILE:

Essential

  • Excellency in English (both written and verbal);
  • Excellency in Spanish or Italian (both written and verbal);
  • Customer service orientation;
  • Excellent communication skills;
  • Good telephone manner;
  • General understanding of Internet services such as email, FTP, etc.;
  • Comfortable with using MS Office Applications suite;
  • Fast learning person with analytical and problem-solving skills.

Desirable

*Knowledge of invoicing/accounting packages;
*Data transfer protocols.

MAIN RESPONSIBILITIES:

*Record support requests, prioritizing and escalating as required;
*To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
*Managing outstanding issues and keeping clients informed;
*Assisting the implementation of a Support Knowledge Base and similar process improvements.

EXPERIENCE:

*Some experience in technical support center or in service industry, in general, will be advantageous;
*Previous work experience in an international environment will also be considered as an advantage.

THE COMPANY OFFERS:

*Opportunity to practice and further improve your foreign language skills;
*Competitive salary;
*Stimulating bonuses;
*Real career opportunity;
*Professional training in an international atmosphere;
*Young and enthusiastic team.

If you feel comfortable with the above-mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of a Supplier Support Representative fluent in English and Spanish, please send us your CV in English.

All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

YOUR PROFILE:

Experience

*Understanding of Project Management methodologies.
*Direct experience in analysis of XML, IDOC, CSV, EDI FACT and fixed length data files
*Experienced user of Microsoft package; especially Excel and PowerPoint
*Ideally implementation based, customer, focused and project/account management experience
*2 years of Account Management/Service Delivery experience with a proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service delivery type role
*Commercial acumen

Desirable
*Good understanding of the Invoice to payment process
*Broad understanding of VAT
*Industry segment experience 
*Experience in creating reports on SLA performance and service availability
*Other main EU language

MAIN RESPONSIBILITIES:

*Build and/or maintain Supplier relationships at an operational level necessary to ensure delivery to contract. 
*Involvement in the delivery of multiple client programs simultaneously. 
*Act as technical consultant and escalation point to Supplier Implementation and Support teams. • Monitor operational performance against key KPI’s to ensure all services are delivered and supported within
parameters of the Contract and service as an initial escalation point. 
*Drive Commercial clients toward reference potential. 
*Continuously work towards improving the implementation process in conjunction with other teams in Service Delivery. Build effective working relationships with all members of Tungsten Network and in particular those of the Service Delivery team further challenging status quo. 
*Ensure client end users are properly trained in areas of the application related to their job function through direct or indirect means; for example Onsite, Webinars, Audio conferences, and/or screen shots. 
*Facilitates team and client meetings effectively; communicating relevant project or program information to superiors; delivering engaging, informative, well-organized presentations. 
*Has a good understanding of invoice data requirements and connectivity methods, as well as of Tungsten Network’s capabilities and procedures. 
*Manages ongoing operational aspects of a program minimizing our exposure and risk while ensuring that necessary documentation is complete, current, and stored appropriately. 
*Resolving and/or escalating issues in a timely fashion; as well as understanding how to communicate difficult/sensitive information tactfully. 
*Support Strategic Suppliers as identified by management and to deliver a complete solution, including testing and file connectivity, within defined timescales. 
*Feedback suggested product enhancements and new countries to Product Management/ Service Delivery teams. 
*Manage e-biller clients as assigned. 
*Manage active supplier enrollment campaigns where applicable. 
*Support the Service Delivery Management staff globally with training or advice as required. 

Why should you apply:

*US working hours 4 pm - 1am
*Opportunity to practice and further improve your foreign language skills; 
*Competitive salary; 
*Stimulating bonuses;
*Real career opportunity; 
*Professional training in an international atmosphere;
*Young and enthusiastic team

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!
Only short-listed candidates will be contacted

IF YOUR TALENT IS FOREIGN LANGUAGES - YOU CAN DEVELOP WITH US! A leading in its’ area of expertise company is expanding its’ activities related to business-to-business e-invoicing networking. In its’ office, located in Sofia, the company is looking for new support team members to serve various customers all over the World. We are looking for talented, highly motivated team players with a passion for customer service. The primary function of the Support Representatives is to respond and resolve client support requests, received by phone and e-mail and various Ad hoc projects, so that we can develop a genuinely customized solution for every customer. YOUR PROFILE: Essential • Excellency in English (both written and verbal); • Excellency in French (both written and verbal); • Customer service orientation; • Excellent communication skills; • Good e-mail and telephone etiquette is a must; • General understanding of internet services such as email, FTP etc. • Logical and analytical thinking, solution oriented.; • Comfortable with using MS Office Applications suite; • Ability to handle pressure and multitask; • Self Starter and a team player. Desirable • Knowledge of invoicing/accounting packages; • Data transfer protocols. MAIN RESPONSIBILITIES: • Record support requests, prioritizing and escalating as required; • To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner; • Managing outstanding issues and keeping clients informed; • Assisting the implementation of a Support Knowledge Base and similar process improvements. • Ensure high levels of customer satisfaction. • Complete daily administrative routines assigned. EXPERIENCE: • Some experience in call/ support center or in service industry in general will be advantageous; • Previous work experience in an international environment will also be considered as an advantage. THE COMPANY OFFERS: • US working hours - from 3 pm to 12 pm (BG time); • Opportunity to practice and further improve your foreign language skills; • Competitive salary; • Stimulating bonuses; • Real career opportunity; • Professional trainings in an international atmosphere; • Young and enthusiastic team. If you feel comfortable with the above mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of a Support Representative with French and English languages, please send us your CV in English at office@cx-g.com All documents will be treated in strict confidentiality. Only short-listed candidates will be contacted.

We are searching for open minded, energetic and motivated team players with a passion for customer service and telephone sales/ marketing to join our team for one of our temporary projects.

Main Responsibilities:

- Communicating with potential clients and getting them live in the system
- Data processing
- Maintain records of work completed

This role is very suitable for candidates looking for opportunities to gain experience in the sales and marketing sphere.
To be considered for this position ideally you will have very good knowledge in some of the following: German, French, Spanish, Dutch language as well as basic Excel skills.

THE COMPANY OFFERS:

• Flexible working hours.
• Temporary employment.
• Young and professional environment.
• Competitive salary.
• Opportunity to practice and further improve your foreign language skills.

If this is the area in which you would like to develop, the position that our company offers can be a good start. So in order to apply for the position of a Telephone Agents Representative, please send us your CV in English.

All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

Are you looking for flexibility? So are we


Some of our people work part time, others - on temporary projects with flexible hours that can vary from day to day.
Various flexible arrangements give them the opportunity to practice and further improve their foreign language skills, as well as the chance to gain experience in the sales and marketing sphere.

 

We are searching for open-minded, energetic and motivated team players with a passion for customer service. The position is suitable for people from all walks of life, especially for students with or without previous experience. Here are some projects that do not run 9 to 5, Monday to Friday:

NPS

The NPS (Net Promoter Score) is an ongoing project where a team of agents conduct customer satisfaction surveys over the phone. The purpose for the surveys is for us to keep track of the satisfaction levels of the customers, as well as why they might be dissatisfied. We aggregate this information at the end of each wave and then report it to our clients' representatives. This allows them to better understand if they would be recommended to other businesses, based on the quality of their services.

Data Cleanse

The data cleanse projects help our clients keep their databases up to date. Our agents get through all of the contacts within the spreadsheet the client has provided for us, and make sure that any information that would be missing is added. They also verify that whatever information already exists is correct and relevant. With the data cleanse projects our clients can be sure that they always have the most up-to-date contact information about their business partners.

Meet us in person

We regularly connect with skilled candidates during career fairs.
Come and speak with us at the next event we are attending,
or learn more about past participations.

Career events

Like what we do, but no suitable positions?


If you cannot see yourself in the descriptions but you find our work interesting,
feel free to contact us and we will be pleased to discover the best position for you.

Let us first ask you a few questions:

  • Are you an achiever?
  • Are you a motivated team player?
  • Do you have a passion for customer service?
  • Do you speak foreign languages?
  • Do you have any technical or IT background or experience?
  • Any interest in finance?

If you answered “YES” to at least 3 of the questions above, then you are most likely a good match.

In return we can offer you:

  • a competitive salary
  • stimulating bonuses
  • further foreign language training
  • a friendly team of young professionals
  • a real career opportunity
  • professional training

Get better. Get ahead. How?

Once on board, every team member gets induction training and continuous support to become more efficient and successful.

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