Open positions


If you are interested in any of the current vacancies and feel comfortable with the requirements, please feel free to submit your application. We'll be happy to meet you in person. We're currently looking to fill the following positions in the company:

Currently searching for Project Manager. The key focus of the role is to successfully manage and deliver both company buyer projects and internal projects, in addition, to be part of the team creating and sustaining a positive relationship with large corporate clients (Buyers) and the internal company business. 

MAIN RESPONSIBILITIES:

• To manage the company implementation by adopting its methodology utilizing the Project Toolkit
• Development of project plans which achieve client and the company objectives for the service within 4 weeks of a kick off meeting
• To manage and support the technical implementation required to implement the buyer onto the company network
• To manage and support the campaign management required to enrol suppliers onto the company network
• Ensure client agreement and buy-in at a senior level to project milestones
• Provide regular client feedback on progress and orchestrate remedial action where necessary
• Develop positive relationships with clients in order to effectively manage their day-to-day relationship with the company
• Provide client support for the company service during the life-time of projects
• Develop effective working relationships with internal teams to facilitate effective project management and resource coordination
• Provide weekly internal reporting and feedback of project progress and issues
• Detailed supplier enrolment plan developed and agreed with client within 40 working days of project assignment
• Deliver to client expectations, measured by volume of Invoices released and % delivered in first 12 months after the contract is signed. 
• Manage other smaller projects for existing clients where additional service have been upsold
• To manage internal projects delivering either new countries, product enhancements or new services

YOUR PROFILE:

• Prince2 
• Degree educated or equivalent 
• Minimum 5 years program management experience, ideally in a service industry or Finance organization
• Demonstrable success in project delivery ideally with external clients
• Proven client relationship experience working up to CFO level
• Knowledge of the P2P process
• A strong business process and technical background is required
• Fluent in English
• Able to travel domestically and, on occasion, internationally

Optional

• Finance experience
• ERP (SAP/Oracle/JDE) knowledge
• Workflow experience
• OCR experience
• Account management
• PMP

PERSONAL ATTRIBUTES:

• Proactive, self-starter with the ability to hit the ground running
• Practical structured approach 
• Commercial awareness
• Organised 
• Energetic
• Able to work on own initiative and independently 
• Well-developed interpersonal skills
• Strong team player 

THE COMPANY OFFERS:

• Opportunity to practice and further improve your foreign language skills;
• Competitive salary and benefits;
• Real career opportunity;
• Professional trainings.

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!

All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.
 

We are committed to providing an exemplary service and believe outsourcing is driven by quality, not cost. We know one size doesn't fit all. Our integrated BPO model can be tailored to make a difference to any business process and unit.

A leading in its’ area of expertise company is expanding its’ activities related to business-to-business e-invoicing networking. In its’ office, located in Sofia, the company is looking for a talented, highly motivated team player with a passion for customer service, to join the Implementation Team.

The primary function of the Implementation Team Lead is to get clients on board at target levels of the company. 

MAIN RESPONSIBILITIES: 

• To act as a deputy of the Supplier’s Implementation Manager and act as superior and authority in emergencies;
• Help to train, develop and support the Implementation team;
• Daily Workload - to supervise and maintain the workload of the team, allocating accounts evenly to team members to optimize targets and service to clients;
• To ensure that the team follows established procedures for each implementation in accordance with ISAE 3402 compliance requirements;
• To monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers;
• Help the EU Supplier Implementation Manager for the Portfolio review - to ensure statistical information is produced, collated and analyzed on a monthly basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements;
• Monthly team meeting – actively participate and record the monthly team meeting minutes and topics raised by each implementation specialist;
• Ad hoc projects;
• First Level of escalation for the Supplier Implementation specialists;
• Request system updates/reporting functionalities/tools enhancements;
• Workflow monitoring and utilization of the team; Team Performance Improvement;
• Identifying recurring issues and recommending resolution proactively;
• Recording/tracking of Group/Corporate/Interoperability customers;
• Acting as a point of escalation for the Implementation staff;

YOUR PROFILE:

Essential

• Fluency in English language (written and verbal);
• Ability to work on own initiative and within a team;
• Excellent communication skills (both written and verbal);
• Influencing skills;
• Ability to articulate technical data requirements over the phone and by e-mail;
• Logical and methodical approach to achieving tasks and objectives;
• Multi-tasking capabilities;
• Innovative approach to work;
• Understanding of clients’ issues with data submission;
• Supervisory skills;
• Good telephone manner;
• Problem Solving;
• Highly organized;
• Organizational and planning skills;
• Analytical;
• Customer Focused;
• Ability to handle pressure.

Knowledge:
• Must possess at least Degree or equivalent formal qualification.
• Basic understanding of the purchase to payment process;
• Knowledge of invoicing or accounting systems preferred;
• Data file creation & handling.

Experience:

• Must have experience working in a technical support center;
• Some experience in call/ support center in or service industry;
• Experience in objection handling;
• Ideally implementation based, customer focused and project/account management experience;
• Direct experience in financial analysis of XML, IDOC, CSV, EDI FACT and fixed length data files desirable.

THE COMPANY OFFERS:

• Opportunity to practice and further improve your foreign language skills;
• Competitive salary;
• Stimulating bonuses;
• Real career opportunity; 
• Professional training.

If you feel comfortable with the above mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of an Implementation Team lead with English, please send us your CV in English.
All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

We are currently looking for a full-time or part-time database operator.
You are a suitable candidate if:
- Organize your time correctly;
- You have the desire to improve and build your skills;
- You want to work in a dynamic working environment;
- You adapt quickly to different situations;
- Pay attention to details;
- You believe that teamwork is important;
- Have a well-developed analytical thinking and assessment of the situation;

Requirements:
- Very good handling of MS Excel
- Very good command of English;

What we offer is:
- Dynamic and positive working atmosphere;
- Working together with a team of young professionals;
- Flexible working hours;
If this position is of interest to you, please submit your CV by clicking on the "Apply for this item" button.

All applications will be treated confidentially. Due to the large number of applications we receive, we will only contact the approved candidates.

CXG is expanding it's QA team to serve various customers all over Europe. We are looking for talented, highly motivated team players.

MAIN RESPONSIBILITIES: 
• Perform call monitoring and ticket evaluations while tracking trend data for review by the management team.
• Participate in the design of call monitoring formats and ticket quality standards
• Use quality monitoring data management system to compile and track performance at team and individual levels
• Evaluate the quality of ticket responses (Kayako and internal CRM) as well as the accuracy of data entry 
• Ensure that Contact Center Service Representatives are providing accurate solutions and delivering a high level of customer service
• Provide evaluation feedback to management for coaching and development opportunities
• Identify training needs and provide supporting data to training management
• Support to develop training programs based on call and ticket quality trending analysis and departmental needs
• Deliver consistent training for new hires as well as refresher training to seasoned employees (when required)
• Update current training presentations as internal system or departmental processes change
• Assist in creation of quality metrics used to evaluate non-core process performance
• Review current processes and recommend improvements
• Develops and uses work aids, such as process descriptions, checklists, templates, and guides to assist personnel with implementing defined processes.
• Identifying areas where process improvements or additional documentation may be helpful 

EXPERIENCE:
Required:
o Direct experience in analysis of XML, IDOC, CSV, EDI FACT and fixed length data files.
o Ticket Processing and Standard experience
o Experienced user of Microsoft package; especially Excel.
o Ideally implementation/support based, customer focused and project/account management experience

Optional:
o Data file creation and handling would be beneficial
o Document Management experience would be beneficial 
o Data mapping experience would be beneficial
o Knowledge of invoicing or accounting systems would be beneficial.

Personal Attributes

• Career minded
• Confident
• Determined
• Dynamic
• Energetic
• Excellent communication skills and ability to work both independently and within a team.
• Excellent speaking voice.
• Honest
• Innovative
• Positive
• Proven aptitude for learning in a fast-paced environment.
• Resilient
• Results oriented

Other (add other duties, responsibilities, qualifications or any other relevant information not listed above)

• Ability to work on own initiative
• Ability to work through the client’s organizational structure to get to the right person
• Able to articulate complex data requirements over the phone and by email
• Analytical and problem solving skills
• Confident in handling conference calls
• Fluency in English both written and oral; other languages are beneficial 
• Organizational and time management skills.

WHAT WE OFFER:
• Opportunity to practice and further improve your foreign language skills; 
• Competitive salary; 
• Stimulating bonuses;
• Real career opportunity; 
• Professional training in an international atmosphere;
• Young and enthusiastic team

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!
Only short-listed candidates will be contacted

The company is looking for a talented, highly motivated team player with a passion for customer service, to join the Implementation Team.

The primary function of the Onboarding Support Representative is to implement Suppliers at target levels of the company. 

MAIN RESPONSIBILITIES: 

• Achieve Supplier enrollment targets;
• Maintain supplier-status information on the company database;
• Report as required on the Supplier pipeline producing realistic time & volume forecasts;
• Ensure clients and users are properly trained in areas of the application; 
• Involvement in delivery of strategic, high volume client or partnership projects; 
• Feedback market reaction, helping refine the value proposition.

YOUR PROFILE:

Essential

• Fluency in English language (written and verbal);
• Fluency in Dutch language (written and verbal);
• Ability to work on own initiative and within a team;
• Excellent communication skills (both written and verbal);
• Influencing skills;
• Ability to articulate technical data requirements over the phone and by e-mail;
• Logical and methodical approach to achieving tasks and objectives;
• Multi-tasking capabilities;
• Innovative approach to work;
• Ability to work through the clients' organisational structure to get to the right person;
• Organisational and planning skills.

Knowledge:

• Basic understanding of the purchase to payment process;
• Knowledge of invoicing or accounting systems preferred;
• Data file creation & handling.

Experience:

• Minimum 1 year telephone based technical customer service role; 
• Experience in objection handling;
• Ideally implementation based, customer focused and project/account management experience;
• Direct experience in financial analysis of XML, IDOC, CSV, EDI FACT and fixed length data files desirable.

THE COMPANY OFFERS:

• Opportunity to practice and further improve your foreign language skills;
• Competitive salary;
• Stimulating bonuses;
• Real career opportunity; 
• Professional training.

If you feel comfortable with the above mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of an Onboarding Support Representative, please send us your CV in English. 
All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

CXG is looking for a talented, highly motivated team player with a passion for customer service, to join the Implementation Team.

The primary function of the Implementation Specialist is to get clients on board at target levels of the company. 

MAIN RESPONSIBILITIES: 

• Achieve Supplier enrollment targets;
• Maintain supplier-status information on the company database;
• Implementation and monitor the electronic invoice process in the system;
• Working with a portfolio of clients to ensure they are properly trained in the areas of applying the electronic invoice.
• Daily communication vie email or telephone with clients;
• Testing the electronic invoice if it is properly implemented in the client’s system;
• Using custom software;
• Involvement in delivery of strategic, high volume client or internal projects.
• Report as required on the Supplier pipeline producing realistic time & volume forecasts;
• Feedback market reaction, helping refine the value proposition.

YOUR PROFILE:

Essential

• Fluency in English language (written and verbal);
• Ability to work on own initiative and within a team;
• Excellent communication skills (both written and verbal);
• Influencing skills;
• Ability to articulate technical data requirements over the phone and by e-mail;
• Logical and methodical approach to achieving tasks and objectives;
• Multi-tasking capabilities;
• Innovative approach to work;
• Ability to work through the clients' organizational structure to get to the right person;
• Organizational and planning skills.

Knowledge:

• Basic understanding of the purchase to payment process;
• Knowledge of invoicing or accounting systems preferred;
• Data file creation & handling.

Experience:

• Minimum 1 year telephone based technical customer service role; 
• Experience in objection handling;
• Ideally implementation based, customer focused and project/account management experience;
• Direct experience in financial analysis of XML, IDOC, CSV, EDI FACT and fixed length data files desirable.

THE COMPANY OFFERS:

• US working hours - from 3 PM to 12 AM BG time 
• Opportunity to practice and further improve your foreign language skills;
• Competitive salary;
• Stimulating bonuses;
• Real career opportunity; 
• Professional training.

If you feel comfortable with the above mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of an Implementation specialist with English, please send us your CV in English. 
All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

The primary function of the Technical Support Representatives is to respond and resolve client support requests, received by phone and e-mail and various Ad hoc projects, so that we can develop a genuinely customized solution for every customer.
 
YOUR PROFILE:

Essential

• Excellency in English (both written and verbal);
• Fluency in Czech.
• Customer service orientation;
• Excellent communication skills;
• Good telephone manner;
• General understanding of Internet services such as email, FTP, etc.;
• Comfortable with using MS Office Applications suite;
• Fast learning person with analytical and problem-solving skills.

Desirable

• Knowledge of invoicing/accounting packages;
• Data transfer protocols.

MAIN RESPONSIBILITIES:

• Record support requests, prioritizing and escalating as required;
• To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
• Managing outstanding issues and keeping clients informed;
• Assisting the implementation of a Support Knowledge Base and similar process improvements.

Why should you apply:

• Opportunity to practice and further improve your foreign lan-guage skills; 
• Competitive salary; 
• Stimulating bonuses;
• Real career opportunity; 
• Professional trainings in an international atmosphere;
• Young and enthusiastic team

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!
Only short-listed candidates will be contacted

A leading in its area of expertise company located in Sofia is expanding its technical team to serve various customers all over Europe. We are looking for talented, highly motivated team players.
The primary function of the Data Analyst with English language is to be responsible for delivering data analysis and completed data tables within established time frames so that we can develop a genuinely customized solution for every customer. 

YOUR PROFILE:

• Energetic person with data analytical and problem-solving skills;
• Excellent user of Excel (formulas, formatting, pivot tables, macros); 
• Excellent communication skills including written and verbal;
• Excellent English language.

MAIN RESPONSIBILITIES: 

• Create new Database tables, using in-house tools, based on provided data samples and specifications;
• Update and rework Customer tables as a result of changes in the Supplier, Buyer, Fiscal or System requirements;
• Provide second-line support for customer issues;
• Specify and document the technical requirements;
• Create and test the processing tools according to specifications provided and to ensure these adhere to current standards;
• Create and maintain documentation for communication to other Business analysts and departments;
• Assist other departments through the provision of analysis and technical advice regarding Customer profiles and data;
• Report any technical, fiscal or other concerns in a timely manner;
• Assist with development of new projects planned as part of the system;

EXPERIENCE:

• Not required!

QUALIFICATIONS:

• Must possess a Degree in Mathematics, Accounting, Finance, Statistics or Architecture.

THE COMPANY OFFERS: 

• Competitive salary;
• Stimulating bonuses;
• Real career opportunity;
• Professional training;
• Opportunity to practice and further improve your foreign language skills.

If you feel comfortable with the above-mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of a Data Analyst with English, please send us your CV in English. 

All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

Currently searching for Application Support Analyst.The key focus is a root-cause analysis of reported issues and the identification of related fixes, workarounds, and long-term solutions in conjunction with the development team.
To provide effective and high-quality technical support to clients and users of all applications developed in-house.

MAIN RESPONSIBILITIES:

*Problem-solving requests created through the internal issue tracking system. 
*Acting as point of Contact for management.
*Understand applications and infrastructure and know how to utilize tools to investigate problems reported in each. Ability to use log aggregation tools such as Splunk or track errors through raw logs (tail/grep) is key.
*Understand computing, storage, and network systems to respond to monitoring alerts from production systems and resolve or direct questions to development groups for assistance in resolving possible bugs.
*Act as the second line of support for business users performing problem investigations for client facing support teams for document processing and file transfer software.
*Be aware of the potential impacts in making cost-effective recommendations.
*Possess good knowledge and understanding of internal systems and tools.
*Analysis and resolution of user issues in a timely manner, documenting and escalating unresolved problems to the development team, as necessary. 
*Identifies potential system-wide issues ensuring timely notification to manager
*Ability to spot patterns and automate repetitive tasks
*Facilitate the documentation of all existing and future support processes, standards, and library material for reference by own and other departments
*Design and implement innovative measures for reducing escalations.
*Acquire and maintains knowledge of relevant products and support methods to provide technically accurate solutions to customers in plain English
*Ensures customer satisfaction through meeting established service level standards and prioritizing and tracking customer issues through to resolution

YOUR PROFILE:

* Advanced/Higher Diploma/Graduate Diploma or Bachelor’s Degree in Computer Studies / Information Technology (or equivalent).
Optional
*Vocational training and/or qualification in relevant technical subject
*Advanced knowledge of Microsoft Office - particularly Microsoft Excel, PowerPoint, Data Analysis tools, SQL, VBA
*1+ years of working experience in the IT industry.
*Exposure to an understanding of application logic

Optional
*Experience in PL/SQL and Oracle databases
*Experience in MS SQL Server Reporting Services
*Experience being an MI analyst
*Commercial experience as Web / Application Support Analyst or similar IT job
*Experience in software testing

PERSONAL ATTRIBUTES:

*Organized – Able to keep track of an environment with many different workflows across heterogeneous systems. 
*Detail Oriented – Able to identify relevant information out of a broad expanse of available documentation and logging.
*Knowledgeable – Familiar with a broad set of IT concepts (networking, storage, Windows, Linux) yet not necessarily a master of all of them
*Flexible and proficient

THE COMPANY OFFERS:

*Multiple Shifts available;
*Opportunity to practice and further improve your foreign language skills;
*Competitive salary and benefits;
*Real career opportunity;
*Professional training.

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!

All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

Currently, we are searching for a Technical Consultant. As a Technical Consultant, you will lead technical engagements with Fortune 500 customers to design and deliver electronic invoicing solutions. You will provide consultancy to customers to identify and develop business objectives, requirements, and processes.

MAIN RESPONSIBILITIES:

*Develop and maintain a strong understanding of all client products and services, and the practical aspects of their implementation with customers
*Promote the client’s best practices to customers
*Lead customer meetings and work with the customer’s project team and drive out requirements and design sustainable solutions
*Ensure that all projects are run in line with the client’s methodology, and meet respective audit standards
*Author a range of documentation, which includes internal documentation for technical and non-technical teams, and customer-facing documents.

YOUR PROFILE:

Essential

*Excellency in English (both written and verbal);
*Confident communicator with strong negotiation and presentation skills;
*Ability to travel 30-60 days a year;
*Excellent technical problem-solving skills;
*Proactive approach to customer engagements;
*Ability to lead several parallel customer assignments;
*Experience presenting and authoring on technical subjects to both technical and non-technical audiences, at all levels of an organization;
*Customer-facing experience, including experience dealing with large customer organizations;

Knowledge:

*Familiarity with AP functions of popular ERPs such as SAP and Oracle
*Knowledge of network connectivity protocols such as SFTP and AS2
*Familiarity with Procure-to-Pay/ Accounts Payable 
*Experience eliciting requirements
*Customer facing experience
*Bachelor’s degree or higher, preferably in a STEM field

Why should you apply:

*Opportunity to practice and further improve your language skills
*Competitive remuneration package
*Real career opportunity
*Professional training

If you feel comfortable with the above-mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of a Technical Consultant, please send us your CV in English. 
All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

Are you looking for flexibility? So are we


Some of our people work part time, others - on temporary projects with flexible hours that can vary from day to day.
Various flexible arrangements give them the opportunity to practice and further improve their foreign language skills, as well as the chance to gain experience in the sales and marketing sphere.

 

We are searching for open-minded, energetic and motivated team players with a passion for customer service. The position is suitable for people from all walks of life, especially for students with or without previous experience. Here are some projects that do not run 9 to 5, Monday to Friday:

NPS

The NPS (Net Promoter Score) is an ongoing project where a team of agents conduct customer satisfaction surveys over the phone. The purpose for the surveys is for us to keep track of the satisfaction levels of the customers, as well as why they might be dissatisfied. We aggregate this information at the end of each wave and then report it to our clients' representatives. This allows them to better understand if they would be recommended to other businesses, based on the quality of their services.

Data Cleanse

The data cleanse projects help our clients keep their databases up to date. Our agents get through all of the contacts within the spreadsheet the client has provided for us, and make sure that any information that would be missing is added. They also verify that whatever information already exists is correct and relevant. With the data cleanse projects our clients can be sure that they always have the most up-to-date contact information about their business partners.

Meet us in person

We regularly connect with skilled candidates during career fairs.
Come and speak with us at the next event we are attending,
or learn more about past participations.

Career events

Like what we do, but no suitable positions?


If you cannot see yourself in the descriptions but you find our work interesting,
feel free to contact us and we will be pleased to discover the best position for you.

Let us first ask you a few questions:

  • Are you an achiever?
  • Are you a motivated team player?
  • Do you have a passion for customer service?
  • Do you speak foreign languages?
  • Do you have any technical or IT background or experience?
  • Any interest in finance?

If you answered “YES” to at least 3 of the questions above, then you are most likely a good match.

In return we can offer you:

  • a competitive salary
  • stimulating bonuses
  • further foreign language training
  • a friendly team of young professionals
  • a real career opportunity
  • professional training

Get better. Get ahead. How?

Once on board, every team member gets induction training and continuous support to become more efficient and successful.

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