Inbound and outbound
Faster response online
Accurate and well-documented
For more demanding issues
All of our customer support specialists have been selected against a matrix of social and business skills, to ensure the prompt, courteous and efficient handling of every request.
Polite and professional response to e-mail and telephone inquiries.
Excellent written & oral communication skills.
Analytical, result-oriented and efficient.
Understand customer needs and propose the best solution.
Positive and energetic support with a proactive attitude.
Ability to handle pressure and quickly prioritize.
The primary function of our Customer Support is to resolve client issues and respond to various ad hoc inquiries. We strive to deliver timely solutions with a personal touch. Through carefully designed training programs, our dedicated professionals become an authentic extension of your company, mastering your portfolio of products and services, as well as history, values and culture, to provide knowledgeable, timely and efficient B2B and B2C services to your customers.
We can log and record support requests, prioritize and escalate as necessary.
We can handle all incoming inquiries and requests in a timely and professional manner.
We can manage outstanding issues and keep clients up to date.
We can guarantee the highest level of customer satisfaction.
Whether your operations are focused on B2B, B2C, or a combination of the two, we are happy to provide relevant support.
If you decide to trust us with your customer support, we can guarantee that your clients will receive immediate, friendly and helpful attention on each and every ticket or request. We know your customers are your greatest asset and it's great customer service that makes them return. When they need to get in touch, we know they expect an outstanding level of support and nothing less.
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