The primary function of the Technical Support Representatives is to respond and resolve client support requests, received by phone and e-mail and various Ad hoc projects, so that we can develop a genuinely customized solution for every customer.

YOUR PROFILE:

Essential

Excellency in English (both written and verbal);
Fluency in Spanish;
Customer service orientation;
Excellent communication skills;
Good telephone manner;
General understanding of Internet services such as email, FTP, etc.;

You might fit the position.

But if you are also:
Comfortable with using MS Office Applications suite;
Fast learning person with analytical and problem-solving skills;
Knowledge of invoicing/accounting packages;
Data transfer protocols;

Then we’re pretty sure you’re the perfect fit for us.

MAIN RESPONSIBILITIES:

Record support requests, prioritizing and escalating as required;
To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
Managing outstanding issues and keeping clients informed;
Assisting the implementation of a Support Knowledge Base and similar process improvements.

Why should you apply:
Opportunity to practice and further improve your foreign language skills;
Competitive salary;
Stimulating bonuses;
Real career opportunity;
Professional trainings in an international atmosphere;
Young and enthusiastic team

If you feel comfortable with the above-mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of a Technical Support with Spanish and English, please send us your CV in English.
All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.