Are you passionate about customer support and enjoy resolving issues? If you are, then join our amazing CXG Outsourcing Support Team. 

You will be part of an international and growing Support Team in our Sofia office, and together with skilled and pleasant colleagues throughout our client’s organisation, you will contribute to customers and partners being successful using our client’s portfolio of services and products. You will succeed in your job when customers have received the help they need - whether it is quick answers to simple questions, orders to be delivered, or complicated issues that require time to understand and time to solve. As a Customer Service Agent, you will be given the opportunity to support the world's leading educational institutions on their digital transformation journey. 

Your main responsibilities: 

•  Reception, reproduction, categorisation, prioritisation and feedback on customer Inquiries
• Solve issues by yourself or together with colleagues in the Support team
• Actively lead problem solving through the involvement of customers and various teams in the client's team
• Keep yourself up-to-date on changes to the client's product portfolio
• Gain a good understanding of how our customers perceive and use our products and services
• Contribute to developing learning resources that make customers more self-reliant.

You must have: 

• Excellency in English (both written and verbal).
• Customer service orientation.
• Excellent communication skills.
• Good telephone manner.
• General understanding of Internet services such as email, FTP, etc.
• Experience with MS Office.
• Analytical and problem-solving skills.

The profile we are looking for: 

• Previous experience in the support field and two years of university-level education in a computer field or a relevant.
• Team player who enjoys helping others succeed
• Curious about technology and eager to understand problems deeply
• Clear communicator in English, both written and spoken
• Structured, organized, and results-driven.

What we offer:

• Hybrid model/ twо days per month in the office
• Rotating shifts: between 8 AM and 1 AM, Monday to Sunday.
• Additional healthcare
• 5 additional days of Refreshment Time Off
• 2 additional days of Voluntary Time Off
• Special discount card for Eko petrol stations
• Opportunities to grow professionally in a high-impact environment.
• Fully paid professional training (duration: 1 month, with standard working hours Monday to Friday)

If you are interested in our job opportunity and want to become part of our team, apply now and send your CV in English. 

All documents will be treated with strict confidentiality.

Only short-listed candidates will be contacted.