The primary function of the Service Delivery Manager US hours is to work with client's commercial manager to explore new business opportunities, manage client's escalations Severity 2 and Severity 3 and ensuring delivery to contract KPls' and SLAs'.

YOUR PROFILE:

Essential 

• Fluency in English both written and oral;

• Fluency in second main European language, considered as advantage;

• Account / project management skills and experience; 

• Working in a customer service/relations department;

• Ideally customer focused.

Desirable

• Broad understanding of P2P;

• Exposure to a SAAS or a Software company;

• Business acumen.
 

PERSONAL ATTRIBUTES:

• Customer/service focused;

• Results orientated;

• Creative with pro-active approach;

• Motivated and resilient: able to work under pressure;

• Confident, able to relate to client staff at senior and junior level;
 
• Excellent communication and prioritization skills, highly organized.
 

MAIN RESPONSIBILITIES:

• Responsible for portfolio of clients, managing Buyer relationships at an operational level;

• Serving as SME / Client's service delivery expert, ensuring delivery to contract KPIs’ and SLAs;

• Work closely with client’s commercial manager to explore new business opportunities;

• Manage clients’ escalations Severity 2 and Severity 3 client incidents;

• Input into continuous improvements of the service delivered to the specific account;

• Project manage client specific process changes;

• Facilitate the client facing and internal documentation.
 

THE COMPANY OFFERS:

• Opportunity to work and develop in a fast-paced environment;

• Competitive salary, social benefits and career progression paths;

• In-house mentoring and coaching programs;

• Professional internal and external training.

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!

All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

CXG HAS EVEN MORE TO OFFER!

If you feel the advertised position does not suit you, why not take a look at our other openings?

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