Are you passionate about customer support and enjoy resolving issues? If you are, then join our amazing CXG Outsourcing Team. 

Your main responsibilities: 

• Recording support requests, prioritizing and escalating as required.
• To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner.
• Managing outstanding issues and keeping clients informed.
• Assisting the implementation of a Support Knowledge Base and similar process improvements.

You must have: 

• Excellency in Italian and English (both written and verbal).
• Customer service orientation.
• Excellent communication skills.
• Good telephone manner.
• General understanding of Internet services such as email, FTP, etc.
• Experience with MS Office.
• Analytical and problem-solving skills.

Your strong advantage would be: 

• Knowledge of invoicing/accounting packages.
• Knowledge of Data transfer protocols.
• Some experience in technical support center or in service industry, in general.
• Previous work experience in an international environment.

What we offer:

• Salary (obviously).
• Bonuses.
• Social Benefits.
• Paid training
• Standard working hours (full time, Monday to Friday).
• Extra paid annual leave.
• Free parking spot.
• Opportunity for development.
• Casual work environment. 

If you are interested in our job opportunity and want to become part of our team, apply now and send your CV in English. 

All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.