CXG Outsourcing is constantly expanding and looking for motivated people to join our partner’s team.As a Digital Customer Success Consultant, you will be at the forefront of our scalable customer success strategy. In this role, you will manage a large portfolio of customers in a shared environment driven by both incoming customer queries and proactive data insights, ensuring our customers have the resources and guidance they need to successfully adopt software solutions.                                                              What you will do:

• Serve as a strategic advisor for customers, resolving inbound inquiries through targeted 1-on-1 engagements that remove roadblocks and accelerate their time-to-value
• Analyze incoming questions to identify knowledge gaps and proactively author new self-service content, enriching our digital hub and enabling future customers to self-serve
• Utilize your technical acumen and excellent communication skills to translate complex concepts into easily digestible guidance for a diverse range of customers
• Collaborate seamlessly with internal teams (including Sales, Support, Professional Services and other specialized resources) to route complex issues, share frontline insights, and continuously optimize the customer experience

    What we are looking for: 

• 3–4 years of experience in Customer Success, Support, or SaaS consulting 
• Professional proficiency in English (C1 level or higher) is required
• Professional proficiency (C1 level or higher) in Spanish or French
• Exceptional communication skills, with the ability to explain complex technical concepts simply
• Strong time-management skills to easily prioritize and manage a high-volume, reactive queue
• Analytical mindset to spot inquiry trends and draft clear self-service materials (FAQs, Admin user guides)
• Experience utilizing both general workflow automation and modern generative AI tools (like Gemini) to streamline processes, improve efficiency, and create content 
• Experience with CS platforms, CRMs, or ticketing systems 

    What we offer: 

• Attractive remuneration
• Social Benefits package (Additional healthcare + dental coverage, multisport card fully covered by us, team buildings)
• 5 additional days of Refreshment Time Off
• 2 additional days Voluntary Time off
• Special discount card for Eko petrol stations
• Great working atmosphere and company culture
• Standard working hours
• Hybrid working model – 80% remote
• Fully paid professional training that will give you the knowledge and confidence that you need
• Excellent office location with excellent and positive professionals inside
• Online recruitment process from the comfort of wherever you are
• International and dynamic work environment

If you feel comfortable with the above-mentioned requirements and want to becomepart of our team, we would like to speak to you.Apply now and send us your CV in English.All documents will be treated in strict confidentiality.