CXG Outsourcing is constantly expanding and looking for motivated people to join our partner’s team. As part of our continued growth, we are building a team in our Sofia office of experienced Customer Success Specialists for one of our clients – a leading global company in Business Spend Management. In this role, you will work with a diverse customer base across the German market, helping customers maximize the value of the platform through product guidance, issue investigation, and cross-functional collaboration. As a Digital Customer Success Manager, you will be at the forefront of our scalable customer success strategy. In this role, you will manage a large portfolio of customers in a shared environment driven by both incoming customer queries and proactive data insights, ensuring our customers have the resources and guidance they need to successfully adopt software solutions.  To drive platform adoption and value, you will resolve incoming customer inquiries through targeted 1-on-1 engagements, leveraging your product expertise, internal resources, and our self-service digital hub. By identifying trends in these inquiries, you will pinpoint knowledge gaps and proactively build new self-service content to continuously elevate our resources. As you will have direct interaction with clients daily, excellent written and verbal communication skills, coupled with product and technical acumen, are key to this role.  How You Will Impact: 

• Serve as a strategic advisor for customers, resolving inbound inquiries through targeted 1-on-1 engagements that remove roadblocks and accelerate their time-to-value
• Analyze incoming questions to identify knowledge gaps and proactively author new self-service content, enriching our digital hub and enabling future customers to self-serve
• Utilize your technical acumen and excellent communication skills to translate complex concepts into easily digestible guidance for a diverse range of customers
• Collaborate seamlessly with internal teams (including Sales, Support, Professional Services and other specialized resources) to route complex issues, share frontline insights, and continuously optimize the customer experienceWhat You Will Bring:
• 3–4 years of experience in Customer Success, Support, or SaaS consulting 
• Professional proficiency in English (C1 level or higher) is required
• Professional proficiency (C1 level or higher) in German, French, or Spanish is highly preferred
• Exceptional communication skills, with the ability to explain complex technical concepts simply
• Strong time-management skills to easily prioritize and manage a high-volume, reactive queue
• Analytical mindset to spot inquiry trends and draft clear self-service materials (FAQs, Admin user guides)
• Experience utilizing both general workflow automation and modern generative AI tools (like Gemini) to streamline processes, improve efficiency, and create content 
• Experience with CS platforms, CRMs, or ticketing systems  

What we offer:

• Attractive remuneration
• Social Benefits package (Additional healthcare + dental coverage, multisport card fully covered by us, team buildings)
• 5 additional days of Refreshment Time Off
• 2 additional days Voluntary Time off
• Special discount card for Eko petrol stations
• Great working atmosphere and company culture
• Standard working hours
• Hybrid working model – 80% remote
• Fully paid professional training that will give you the knowledge and confidence that you need
• Excellent office location with excellent and positive professionals inside
• Online recruitment process from the comfort of wherever you are
• International and dynamic work environment

If you feel comfortable with the above-mentioned requirements and want to becomepart of our team, we would like to speak to you. Apply now and send us your CV in English. All documents will be treated in strict confidentiality. Only short-listed candidates will be contacted. CXG Outsourcing owns a license issued by the National Employment Agency with №3591 from 26.09.2023.