We are now seeking a Lead who will help our client establish a team of Customer Value specialists in our Bulgarian office and then lead them.
The Customer Value Managers serve as the primary point of contact for customers, ensuring value realization and overall program success.
As a Тeam lead, your main responsibilities will be to:

• Lead, coach, and develop a team of Customer Value Managers, ensuring high performance, consistent quality, and professional growth.
• Performance reviews and development planning, providing mentorship and support for complex customer situations.
• Set team goals, KPIs, and performance metrics aligned with organizational strategy.
• Drive operational excellence through process improvements, standardization, and adoption of best practices.
• Allocate customer accounts and responsibilities based on capacity, skills, and priorities, while fostering a collaborative, inclusive, and accountable team culture.
• Act as the primary escalation point, facilitate team meetings, and promote knowledge-sharing and cross-functional alignment.
   

As a Customer Value Manager, you will:

• Lead customer value metrics workshops
• Develop customer value roadmaps
• Conduct scheduled customer check-ins
• Drive periodic value reviews
• Prepare for Renewals with Account Executives
• Monitor customer performance
• Manage customer relationships
• Establish role as trusted advisor
  
  
  Requirements:
  
   
• Proven experience in team leadership, senior roles, or collaborative project management.
• Strong expertise in P2P or S2C processes and spend management domain knowledge.
• Ability to engage in strategic, value-based conversations with C-level and senior business executives.
• Entrepreneurial mindset with proven ability to take ownership, innovate, and drive outcomes.
• Strong organizational, analytical, and problem-solving capabilities.
• Background in software and SaaS solutions.
• Excellent organizational skills — able to plan, prioritize, and monitor multiple tasks or projects.
• Responsible, proactive, and solution-oriented, capable of handling both technical and organizational challenges.
• Excellent verbal and written English
• German or French is a plus
  
  What We Offer:
   
• Standard working hours
• Hybrid working model during the training, then could be adjusted fully remote model upon request
• Social Benefits package (Additional healthcare + dental coverage, multisport card fully covered by us, team buildings)
• 5 additional days of Refreshment Time Off
• 2 additional days of Voluntary Time off
• 2 additional days of Wellness Time off
• 1 additional day of Birthday Time off
• Special discount card for Eko petrol stations
• Opportunities to grow professionally in a high-impact environment.
• Fully paid professional training that will give you the knowledge and confidence that you need
• Global travel business trips and trainings
  
  
  If you're passionate about customer value management, thrive in building a team and flexible setup, and want to be part of a growing team, we’d love to hear from you.
  
  Apply now and send us your CV in English.
  
  All documents will be treated in strict confidentiality.
  
  Only short-listed candidates will be contacted.