As part of our continued growth, we are looking to build a team of experienced Customer Value Managers you will work closely with business and procurement teams to drive value realization, adoption, and long-term success. You will act as a trusted advisor not only on service delivery and supply chain processes but also on procurement strategies, sourcing optimization, and supplier engagement. You will help customers identify opportunities to maximize value from their procurement processes and ensure that solutions align with their operational and strategic goals.

Customer Success Managers represent the primary point of contact from the company to customers after they go-live. As such, they provide three critical functions:
- Work with / coach customer teams to drive customer success strategies and to achieve customer success goals
- Provide communication to customers regarding the company, new product capabilities and other critical information
- Provide a consistent point of contact for customers into other company functions and resources needed.

What You'll Do: 
·       Customer value realization
·       Customer advocacy and procurement process improvement guidance
·       Support Account Executives with customer renewals and growth of annual contract value.
·       Customer solution expansion, identifying procurement and supply chain opportunities
·       Participate in customer value framework workshops
·       Develop and drive value plan
·       Conduct scheduled customer check-ins
·       Drive periodic business/value reviews
·       Manage renewals
·       Monitor customer performance
·       Manage customer relationships
·       Establish role as trusted advisor
·       Coordinate the company`s internal resources as needed
·       Share best practices, ideas, product information, and relevant news
·       Support/drive customer campaigns
 
Requirements:
·       Strong P2P or S2C domain expertise
·       Experience in procurement processes, supplier management, and sourcing strategies
·       Entrepreneurial attitude
·       Proven experience and demonstrated success in:
·       Managing client expectations
·       Developing and maintaining executive relationships and influencing strategies
·       Program management, including leading cross-functional and cross-enterprise project teams
·       Conducting value-based conversations with business executives
·       Procurement process analysis and improvement
·       Strong organizational skills
·       Strong communication skills, including professional writing, verbal communication, and executive-level presentations
·       Background in software and SaaS solutions
·       Fluency in English
·       Proficiency in French/German is a significant advantage

What We Offer:

·       Standard working hours
·       Hybrid working model during the training, then could be adjusted fully remote model
·       Social Benefits package (Additional healthcare + dental coverage, multisport card, fuel discount card)
·       5 additional days of Refreshment Time Off
·       2 additional days of Voluntary Time off
·       2 additional days of Wellness Time off
·       1 additional day of Birthday Time off
·       Global travel business trips and trainings

If you're passionate about customer value management, thrive in building a team and flexible setup, and want to be part of a growing team, we’d love to hear from you.
Apply now and send us your CV in English.
All documents will be treated in strict confidentiality.
Only short-listed candidates will be contacted.