Currently looking for a Technical Support with English. The primary function of the Technical Support will be working with the Customer Support team on trouble shooting issues customers may be experiencing with the software and the workflow. The person will provide support for all products installed worldwide.
IF YOU HAVE:
Fluency in English language (written and verbal)
An ability to stick to strict deadlines
A keen eye for detail and high degree of analytical and problem-solving abilities
Good knowledge of MS Office Applications suite, SQL, XML, including SOAP and html,troubleshooting and debugging common web-browsers
You might fit the position.
But if you also:
Record, respond to and resolve client support requests - received by phone, email and via Support Ticketing System
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Manage response and resolution within the agreed SLA according to the Customer Specifics and request severity level
Prioritize and escalate requests as required
Manage outstanding issues and keep clients informed in reasonable time frames
Follow the SLA for issues with respect to the severity
Ensure proper recording and closure of all issues
Assist in the implementation of a Support Knowledge base and similar process improvements
And your personal attributes include: (03)
Understanding of clients issues with data submission;
Excellent communications skills including written and verbal;
Good telephone manner;
Analytical and Resilient;
Positive and Energetic;
Ability to handle pressure;
Then we’re pretty sure you’re the perfect fit for us.
Some of the responsibilities you’ll have:
Record, respond to and resolve client support requests - received by phone, email and via the Support Ticketing System;
Handle all customers’ requests in a timely and professional manner;
Manage response and resolution within the agreed SLA according to the Customer Specifics and request severity level;
Prioritize and escalate requests as required;
Manage outstanding issues and keep clients informed in reasonable time frames;
Ensure high levels of customer satisfaction;
Assist in the implementation of a Support Knowledgebase and similar process improvements;
Complete daily administrative routines assigned;
Why should you apply:
Opportunity to practice and further improve your technical skills as well as communication skills;
Competitive salary and benefits;
Real career opportunity;
Flexible working hours (monthly rotational 8 hour shifts from 8am till midnight).
If you feel comfortable with the above mentioned requirements and want to become part of our team, we would really like to speak to you. So, in order to apply for the position of a Technical Support, please send us your CV in English.
All documents will be treated in strict confidentiality.
Only short-listed candidates will be contacted.
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